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    For questions regarding order status and other after-sales support, please Submit a Ticket and select the order you need help with.

Shipping & Handling

Order Confirm 

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.Many countries have reduced flights because of COVID-19, your packages maybe take longer to deliver as normal, but we will do our best to ship your order earlier. We beg for your understanding.

 

Order Processing

Once your order is confirmed, your items will be prepared for shipping. Most items take 1-3 business days to be processed while some may take up to 6-10 business days. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.

 

Shipping

{{article-goods-shipping-fee-policy}} Please note that Express Shipping requires a street address in English and a contact number as delivery cannot be made to P.O. Box addresses.

Due to longer customs clearance times experienced, e.g. due to more stringent security checks, please be advised that Standard Shipping time may be affected.

Orders cannot be delivered to military addresses (APO, FPO, DPO), Argentina, Bahrain, Burkina Faso, Burundi, Central African, Chad, Comoros, Congo (Kinshasa), Congo(Democratic Republic), Cote D'lvoire, Cuba, East Timor, Ecuador, Equatorial Guinea, Eritrea, French Guiana, Gabon, Georgia, Iraq, KOREA.DEMOCRATIC PEOPLES REPUBLIC OF, Laos, Lesotho, Liberia, Marshall Islands, Martinique, Nauru, Netherlands Antilles, Nigeria, Reunion, Saint Lucia, Samoa, Sierra Leone, Somalia, ST. HELENA, Togo, Uruguay, Zimbabwe, Barbados, Bonaire, Botswana, Costa Rica, French Polynesia, Grenada, India, Kosovo, Libya, Malawi, Mayotte, NEVIS, Niue, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Solomon Islands, Somaliland, ST. EUSTATIUS, ST. MAARTEN, Tanzania, Venezuela, VIRGIN ISLANDS.(UK), Zambia. For US territories, please provide an alternative address. For customers in Puerto Rico, please state Puerto Rico in the country section instead of state or province.

Shipping method can be selected at Checkout.

Note:
If you need to modify the order, it may result in the order amount not meeting the previous shipping standards / coupons usage conditions, which may result in a reduction in the refund amount.
Before modifying the order, the customer service will send you a confirmation message, and we will process the order after receiving your confirmation, so please reply as soon as possible.

SHIPPING TO USA

 

 

Shipping MethodCostSHIPPING TIME
(excludes processing time)
Standard Shipping

$7.98 for orders less than $69USD

FREE shippingfor orders over $69USD

9-14 business days
Expedited Shipping

$20.97 for orders less than $69USD

$14.99 for orders between $69USD-$129USD

FREE shipping for orders over $129USD

3-7 business days

 

  • SHIPPING TO OTHER COUNTRY AND DESTINATIONS

 

 

 

 

Delivery

Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company website. To track your package, simply click onto the link provided. You can also track the status of your shipment on your Rotita user account. 

Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.


If you don't receive your order, please contact us within 6 months after placing the order.
For orders within 6 months:
Customer responsibility: Input wrong address、not signed in time and so on
The package is not returned to the sender: only a 50% refund or resend once.
We received the returned package: only the amount of the products can be refunded or resend once, shipping fee and insurance are non-refundable.
Rotita responsibility: Full refund or resend for products you did not receive.
For orders over 6 months:
The order is valid for 6 months, overdue requests won’t be accepted. 
 


Custom Tax or Duty

Normally, customers are not assessed any additional duties or taxes via Standard Shipping. However, sometimes customers may be required to pay tariffs on their purchases. If there are any custom duties or taxes levied, we can refund 50% of the tariffs. Please keep the receipt of the payment and contact our customer service by submitting a ticket.