1.What is the account balance?
Account Balance is the store credit or balance in your Rotita account. It is applicable for use in future purchases. You can conveniently monitor your balance at any time within the "My Wallet" section.

2.How do I apply account balance?
We pride ourselves on the convenience, safety, and reliability of using your account balance for purchases. Here's how it works:

Effortless Savings and Security: At checkout, your account balance will automatically be applied to your purchase, ensuring you never miss an opportunity to use your balance and maximize your savings. This feature not only enhances the convenience of your shopping experience but also eliminates the need for entering extensive payment details typically required with traditional payment methods, making your payment process smooth and secure.

Customizing Your Payment: If you prefer to use a specific amount from your balance, you can easily adjust this:

（1）Click on "REMOVE" next to the automatically applied balance at checkout.
（2）Enter the amount you wish to use in the provided form.
（3）Click "APPLY" to update your payment with the selected amount from your balance.

This system is designed to make your shopping experience as seamless and efficient as possible, ensuring that you can enjoy the benefits of your account balance with complete peace of mind.

3.If I've already applied Bonus Points and/or a Coupon Code, can I still make a payment using my account balance?

Certainly! You have the flexibility to utilize your account balance along with a Coupon and Bonus Points for your purchases.

5.Can I withdraw my account balance from My Wallet?

Certainly, you have the option to withdraw the balance, excluding any complimentary rewards that may have been provided to you.