* For orders that include items marked as "pre-order," the time limit will be calculated from the moment the pre-sale items are shipped. You can check the delivery time on the product details page.
* In most cases, the package can be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions, Customs clearance procedures and other external uncontrollable factors. Please refer to the tracking information for the most accurate delivery date.
NOTES
1.Once your order is confirmed, your items will be prepared for shipping. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
2. We do ship parcels to P.O. Box Address via Standard Shipping Methods, but Expedited Shipping Methods require a street address in English and a contact number. Please note that shipping to outlying territories or remote areas & islands, usually take much longer than normal delivery time.
3.If you need to modify the order, it may result in the order amount not meeting the previous shipping standards/coupons usage conditions, which may result in a reduction in the refund amount.
4.Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company website. To track your package, simply click here. You can also track the status of your shipment on your Rotita user account.
5.If you don't receive your order, please contact us within 2 months after dispatch of the order.
For orders within 2 months after dispatch:
Customer responsibility: Input wrong address, etc. The shipping fee and insurance fee is non-refundable.
Rotita responsibility: Full refund include shipping fee except insurance fee, or resend for products you did not receive.
For orders over 2 months after dispatch:
The order is valid for 2 months after dispatch, overdue requests won’t be accepted.
6.Normally, customers are not assessed any additional duties or taxes via Standard Shipping. However, Customs taxes vary by country/region and will be charged according to the local customs policies. If you were required to pay a customs fee, please keep the receipt of the payment and contact our customer service by Contacting Us.
Pre-sales7*24 hours live chat service, We are available to chat now.The live chat is offline now, the agents will be back in 1-2 hours, please wait or Submit a ticket instead.After-salesFor questions regarding order status and other after-sales support, please Submit a Ticket and select the order you need help with.
