RETURN & EXCHANGE CONDITIONS
1. We will accept returns or exchanges within 30 days of delivery.
2. Each order is eligible for one free exchange for a new size, color, or alternative item priced equal to or lower than the original item being exchanged.
3. The original shipping and insurance fees are non-refundable if return for a refund. The return label fee will be deducted from your refund or paid when we process exchange if you used Modlily return label. Kindly noted that the return label fee depends on the number of items and weight of parcel you are returning, at least US$9.99CA$11.99.
4. Only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged.
5. For sanitary reasons, beach blankets,swimming rings, sunglasses, jewelries and hair accessories are not eligible for returns or exchanges.
6. Products labeled "No returns or exchanges" on the product page are considered final sale products and cannot be refunded or exchanged.
7. Each purchased item is eligible for a return only once. Please note that items that have been exchanged cannot be returned or exchanged again.
8. Customers are responsible for the return shipping charge. However we offer FREE RETURNS as store credit, which is issued promptly and never expires.
9. You can email us or submit a ticket if you encountered issues when processing a return.
1.We will accept returns within 30 days of delivery.
2.Only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned.
3.For sanitary reasons, beach blankets,swimming rings, sunglasses, jewelries and hair accessories are not eligible for returns or exchanges.
4.Products labeled "No returns or exchanges" on the product page are considered final sale products and cannot be refunded or exchanged.
5.The original shipping and insurance fees are non-refundable if return for a refund.
5.The original shipping and insurance fees are non-refundable if return for a refund. The return label fee will be deducted from your refund or paid when we process exchange if you used Modlily return label. Kindly noted that the return label fee depends on the number of items and weight of parcel you are returning, at least £3.99.
6.You can email us or submit a ticket if you encountered issues when processing a return.
7.Each purchased item is eligible for a return only once. Please note that items that have been exchanged cannot be returned or exchanged again.
8. Customers are responsible for the return shipping charge. However we offer FREE RETURNS as store credit, which is issued promptly and never expires.
8. Customers need to pay the return shipping charge.
NOTES
1. Non-Rotita items sent to our return address will be discarded upon receipt.
2. Any address on the parcel is not an authorized return address, and you are still liable for any losses caused by the incorrect address.
3. If you decide to use your own preferred carrier, we recommend that you select an insured and trackable shipping service as we are not responsible for lost or damaged packages.
4. We kindly request that you to use a shipping mailer bag for your returns instead of cardboard box. It is crucial to minimize discrepancies in return labels and prevent processing delays.
start a return
Pre-sales7*24 hours live chat service, We are available to chat now.The live chat is offline now, the agents will be back in 1-2 hours, please wait or Submit a ticket instead.After-salesFor questions regarding order status and other after-sales support, please Submit a Ticket and select the order you need help with.
