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    Shipping & Handling

                                                                           Free Shipping Worldwide

     

    1. Shipment

    1).Preparing Time: It all depends on what kind of items you purchased, there is dispatch time in every item. Some are shipped in 24hours, some need 1-4 working days or 6-10 working days.

    2).Shipping Costs and Methods

    Shipping Method
    Cost
    Standard shipping in working days(Mon-Fri),excludes processing time.
    Countries
    Flat Rate ShippingFree3-5

    China (HongKong TaiWan Macao)

    5-15

    Europe (Unite Kindom France Germany Sweden Portugal Norway Switzerland Belgium Denmark Poland Finnland Irland)
    North America (USA Canada Mexico)
    Oceanica (Australia New Zealand)
    Asia (Singapore Japan Korea India Vietnam Philippines Thailand)

    5-20

    Europe (Bulgarien Estland Italy Luxembourg Netherlands Spain)
    Middle Asia (Azerbaijan Egypt Iran Israel Jordan Kuwait Lebanon* Qatar Saudi Arabia Syria* Palestine Turkey*)

    15-28

    Europe (Iceland Czech Republic Greece Austria Romania Russian Federation Slovenia Slovakia (Slovak Republic) Croatia (local name: Hrvatska) Bosnien und Herzegowina Belarus Albania)
    Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)
    South America (Columbia Chile Peru Brazil Argentina Venezuela Ecuador Guyana Bolivia)

    Standard  Shipping
    Calculated by weight and distance4-6

    Oceanica (Australia New Zealand)
    Asia (Korea* Japan* Philippines* Vietnam* Thailand* Malaysia* India* Pakistan* Kazakhstan* Cyprus* Palestine* Singapore Saudi Arabia Qatar Kuwait Israel Bahrain United Arab Emirates YEMEN Turkey )

    3-6

    North America (USA Canada Mexico)

    5-10

    Europe (Norway Denmark Sweden Finland France Ireland Belgium Netherlands Luxembourg Switzerland Germany Austria Czech Republic Slovakia Poland Spain Portugal Italy Croatia Slovenia Romania Greece Hungary Ukraine Latvia Lithuania Georgia Estonia)

    6-15

    Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)
    South America (Columbia Chile Peru Brazil Argentina Venezuela Ecuador Guyana Bolivia)

    Express Shipping
    Calculated by weight and distance
    3-4

    North America (USA Canada Mexico)

    3-8

    Europe (United Kindom Norway Denmark Sweden Finland France Ireland Belgium Netherlands Luxembourg Switzerland Germany Austria Czech Republic Slovakia Poland Spain Portugal Italy Croatia Slovenia Romania Greece Hungary Ukraine Latvia Lithuania Georgia Estonia)

    4-10

    Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)
    South America (Columbia Chile Peru Brazil Argentina Venezuela Ecuador Guyana Bolivia)

    2-5

    Oceanica (Australia New Zealand)
    Asia (Korea* Japan* Philippines* Vietnam* Thailand* Malaysia* India* Pakistan* Kazakhstan* Cyprus* Palestine* Singapore Saudi Arabia Qatar Kuwait Israel Bahrain United Arab Emirates YEMEN Turkey)

     

    * Countries which requires customs duty.

     

    I paid for express shipping but I am in a country which requires customs duty. How can I deal with this? 

    In consideration of our customers' benefit, We are forced to ship your order by regular mail. Please understand, however, customs duty is out of our control we can't guarantee no tax fee and will not bear any tax fee. But we will refund your payment for express shipping (if you have paid) to your account within 24 hours. We sincerely apologize for any inconvenience this may cause you.

     

    Custom Duty or Tax

    Rotita is happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

    Notice: If you choose express shipping, please remember to leave your contact number, this is required for express shipping.

     

    2. APO/FPO/DPO Shipping  

    We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. For the US territories, please leave a comment when you placing the order. For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section. Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.

     

    3. Delivery

    You tracking number and the express company website link will be given in about 3-5 working days by email after we received your payment.
    Attention: If you choose the free shipping option, your parcel will be directly delivered your home only one time or it will send to your local post office then you need to take your tracking number and your personal ID to collect your items. We will inform you immediately once your parcel have been sent out.

     

    Total Delivery Time = Processing Time + Shipping Time

    What is item processing time?

     After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 1-4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.

    1. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping and China Post times have been affected.

    2. Processing time: In order to guarantee the quality of our products, Rotita.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.

     

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