Return & Exchange Policy
30 Days easy Return/Exchange
We have high quality control standard to make sure all the products we ship in perfect conditions, if you are not 100% satisfied with the items you received, we gladly accept the return&exchange.
Am I allowed to return or exchange the order?
You can return exchange within 30 days of receipt for most items in new condition.
What is your Return & Exchange Policy?
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. Flash sale products, Jewelry are not covered by warranty.
3. Returns must be received in new condition; unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.
6. Please return through your local post office to avoid tax.
How to return the order?
Please carefully follow our return process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket stating your Order number; SKU number or product name; Reason for return.
2. Our customer service will reply your ticket in one working day (except weekends and holidays) and provide you with a Return Merchandise Form (RMA) along with our return address.
3. When returned, please send us return proof in the form of the tracking number and a valid return receipt through your ticket.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 7 business days.
Note: Rotita is not responsible for missing, damaged, or packages lost in transit.
How to exchange the order?
You can make a new order first, and when we get the return, we will apply a full refund of the items you returned.
Can I have a full refund for the return?
We will offer full refund of the items you returned. Please note that the customer is responsible for the return shipping fee.
How long will it take to get my refund?
1.The refund will be issued within 7 business days upon the receipt by our warehouse and verified the conditions of the items.
2. It normally takes one business day for the refund to appear on your Rotita wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.
What if my package was refused or was undeliverable?
1. Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you will be responsible for a $5 return shipping fee and a 15% restocking fee will be deducted from your refund to cover the cost of processing your order.
2. We reserve the right to void or refund a payment for any order at any time for any reason. Please contact us by submitting a ticket if you have any questions or concerns.
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